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Job Title: Support Specialist

Salary Package: 20000 – 40000 a Month

Work Exp: 0 – 1 years

Company Name: VMware

Job Location:  Bangalore  (Remote)

Qualification Required: 10th, 12th, Graduation or Any

Language: English/Hindi

Job Info –

Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Customer Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry.

Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

As a starting level Customer Support Specialist, you will be learning VMware virtualization technologies and help our customers troubleshoot, understand, and overcome challenges in their operations such as Accounts, Licenses, Orders and Contracts.

• First steps on in this role will be to upskill on Global support processes and products, to understand how the technology works, and how our customers use it.
• Once achieved, you will support global customers issues, with the support of tenured representatives, through troubleshooting and research.
• As your skill set grows, you will work on additional product lines and progress your skillset on more technologies and, working with various departments build cases to shape product development, based on how customers are using the VMware Suite.
• Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time and training days.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As a Customer Support Specialist, you will be responsible for directly supporting the entire suite of VMware products for global customers and work closely with the Customer Support Management and Service Delivery Technical teams to ensure that VMware provides exemplary customer service. Each Customer Support specialist will ensure each customer contact will be a friendly, professional, and supportive experience to accurately address the needs of the customer. The Customer Support Specialist also provides exemplary My VMware account support directly as well as collaborating with Internal VMware departments globally.

 

To be successful in this role, you will:

• Learn new communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management.
• Resolve complex queries while providing world class support to our customers.
• Troubleshoot, research and resolve issues, using knowledge base, peer to peer collaboration and other tools you will learn in this role.
• Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
• Providing feedback on knowledge articles for global circulation and use, based on the issues you have resolved.
• Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.

What is the leadership like for this role? What is the structure and culture of the team like?

Customer Support management philosophy is about encouraging everyone on the team to be independent thinkers and not feel like he is looking over their shoulder. We look for people who can think out-of-the-box and then execute on a good idea. Innovation = Creativity and Execution.

Where is this role located?

The location of this role is flexible within India with proximity to Bengaluru. All candidates will have the option to work from home or to work from VMware’s Bengaluru office. There may on occasions be a request to meet your team at the Bengaluru office.

What are the benefits and perks of working at VMware?

• You and your loved ones will be supported with a competitive and comprehensive benefits package. Explore the VMware Benefits page for additional details. Please note, benefits change by country, please select your country from the drop-down menu at the top right corner. www.benefits.vmware.com

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